Data Management Specialist

JOB SCOPE: 

The Data Management Specialist ensures all property management and related program records are maintained and up-to-date. This position requires interaction with residents, program staff, Managers and Executive Management.  Major areas of responsibility include calculating and collecting resident rent and updating leasing documentation in the electronic database.    

ESSENTIAL FUNCTIONS:

• Maintains accurate general and financial records for the program
• Answers and screens telephone calls, directs callers, and takes messages
• Receives and screens visitors, and provides support to visitors, as needed
• Performs general office duties including filing, photocopying, and faxing
• Records rent payments and financial information in the electronic database (RealPage)
• Calculates and reports weekly arrears and disburses arrears letters to tenants
• Reviews tenant’s and applicant’s financial files for tax credit eligibility, as needed
• Drafts leasing documentation and other tenant documents.
• Interacts with outside Landlords and Management Companies regarding leasing matters
• Utilizes RealPage, MS Excel, and Foothold and any other software program to maintain, analyze and secure resident information
• Assists in maintaining eviction related documents and communicates with law firms
• Performs other duties and assists with special projects, as needed
• Assists Scatter Site Managers with data analysis, as requested

• Participates in residential staff meetings.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.

KNOWLEDGE:

• Advanced Knowledge of Microsoft Office, including MS Excel
• Foothold AWARDS
• RealPage

SKILLS AND ABILITIES:

• Strong customer services skills
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills           
• Ability to effectively manage time
• Good judgment
• Effective problem solving and analytical skills.
• Excellent organizational and planning skills.
• Detail Oriented
• Basic Math Skills: Addition, Subtraction, Multiplication, Division, Decimals

EDUCATION AND EXPERIENCE:

• Bachelor’s or Associate’s Degree Preferred, or High School Diploma plus a minimum of three years of administrative and data management experience.